SECURE USE level
This level of customer care ensures that Sarlin Balance users have carefree system use while receiving reliable information about the performance of their compressed air system.
Sarlin has secure remote access to the system, and the functionality of all system features – including the advanced compressors’ control method – can be tested remotely and possible problems resolved.
Sarlin help desk assists users in all questions related to the use of Sarlin Balance.
Sarlin also maintains user specific backups of software and keeps a stock of spare parts for all system hardware.
This service level also covers recommendations for further development and the commissioning of new application features according to the customer’s needs